GL-跨境電商客戶管理經理 Customer Success Manager

【JOB DESCRIPTION】
1. On-boarding
(1) Assist customers to successfully employ EC platform to run their business.
(2) Run contract process with customers.

2. Customer success
(1) Receive requests from existing customers regarding EC platform
(2) Evaluate importance of each request and communicate to the supervisor
(3) Feedback to user evaluation results of requests / Receive feedback from user in case the request has been implement.
(4) Promote new developed features to existing customers in order to help them to increase GMV
(5) Give advices to existing customers in order to help them to increase GMV

3. Retention
(1) Retain the existing customers to continually employ CYBERBIZ's EC platform.
(2) Run contract process for subscription retention.

4. Other
(1) Support other operations according to supervisor's request."