Global Business Process Manager Customer Care (all genders)

Play an active role in shaping global customer care processes.

Take on a key role in further developing our global customer care processes and make a significant contribution to the efficiency, quality, and sustainability of our organization.

Your role

• Analysis, documentation, and continuous optimization of global customer care processes.

• Development and implementation of efficient, standardized, and future-oriented process solutions in collaboration with business units.

• Management and oversight of international projects, as well as support for global rollouts of process and system changes.

• Further development of the customer care system landscape, including requirements management, testing, validation, and implementation of new solutions.

• Interface management between Customer Care, Sales Process Excellence, and IT to continuously improve processes and systems.

• Monitoring relevant KPIs, identifying opportunities for optimization, and supporting international standardization, change management, and knowledge management initiatives.

Your profile

• A bachelor’s or master’s degree in business administration, industrial engineering, business informatics, or a comparable qualification.

• Several years of professional experience in international process management, customer care, service operations, or project management.

• Practical experience leading or actively participating in international projects.

• In-depth knowledge of process modeling, continuous improvement, and KPI-based performance management.

• Very good knowledge of SAP S/4HANA, as well as experience with CRM and service management solutions, ideally Salesforce.

• An analytical, structured, and strong communicator with a high degree of initiative and fluent German and English skills.

What we offer

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits. For more information click here.