Global Compliance and Report Solution - Director

Main Responsibilities:

Strategic Leadership & Service Delivery

• Provide overall leadership and direction for the Global Capability Services team supporting GCRS engagement delivery.
• Translate GCRS strategies into executable local delivery plans aligned with quality, risk, and performance expectations.
• Drive continuous improvement in GCRS delivery models, productivity, and scalability across core services.
• Ensure consistent adherence to global methodologies, policies, service level agreements (SLAs), and regulatory requirements.

Operational & Financial Management

• Own operational performance, including capacity planning, utilization, recovery, margin, and cost management.
• Establish and monitor key performance indicators (KPIs), service metrics, and dashboards to support data-driven decision-making.
• Work with senior leadership and operations teams to manage budgets, forecasts, and business cases for growth and investment.
• Identify and mitigate operational, delivery, and resourcing risks.

Talent & People Leadership

• Build, lead, and retain a diverse, high-performing team of managers and professionals across multiple service lines.
• Set a strong performance culture focused on accountability, quality, collaboration, and client outcomes.
• Oversee workforce planning, hiring, succession planning, and capability development aligned to current and future demand.
• Sponsor leadership development, coaching, and engagement initiatives to support retention and career progression.

Stakeholder & Client Engagement

• Act as a senior point of contact for global service line leaders, engagement partners, and regional stakeholders.
• Build trusted relationships with onshore and offshore stakeholders to strengthen collaboration and integration.
• Support client delivery, issue resolution, and escalation management as required.
• Represent the Philippines GCS internally as a centre of excellence and strategic delivery partner.

Quality, Risk & Governance

• Ensure robust quality management, risk controls, and compliance with firm standards and professional regulations.
• Support internal audits, quality reviews, and regulatory inspections as required.
• Promote a culture of ethical behaviour, professional judgement, and risk awareness.

Transformation & Change

• Lead or sponsor transformation initiatives, including process optimisation, automation, technology adoption, and standardisation.
• Support the evolution of the global delivery model, including new services, operating models, and emerging capabilities.

• Drive change management and adoption across teams and stakeholders

Skills & Experience

Required

• 12+ years’ experience in professional services, shared services, or global delivery environments, with senior leadership responsibility.

• Qualified accountant (ACA, ACCA, or equivalent).

• Proven track record leading large, multi-disciplinary teams in an offshore or global capability centre.
• Strong understanding of professional services delivery, including quality, risk, and client service expectations.
• Demonstrated experience managing complex stakeholder relationships across multiple geographies.
• Commercial acumen with experience managing budgets, resourcing models, and performance metrics.
• Excellent leadership, communication, and influencing skills.

Preferred

• Experience setting up or scaling a global capability or managed services operation.
• Exposure to transformation initiatives (process, technology, automation, AI).
• Experience working with professional service firms / multinational clients and cross-border delivery models.
• Relevant professional qualification (e.g., accounting, tax, consulting, legal, or operations) is an advantage.