Global Dynamics 365 Chapter Lead & Platform Architect

Ariston Group is seeking a Chapter Lead Microsoft Dynamics to drive the evolution of our CRM and customer engagement platforms across brands and markets. You will lead a distributed, international team of Dynamics analysts, developers, and specialists, ensuring successful design, delivery, and continuous improvement of Dynamics 365 solutions (Service, Marketing, Sales).

As a technical and functional leader, you will bridge business strategy and digital execution, accelerate innovation with

Lead, mentor, and develop a cross-functional, international chapter of Dynamics 365 analysts, developers, and specialists, fostering a culture of collaboration, continuous learning, and knowledge sharing Drive the end-to-end architecture, design, and evolution of Dynamics 365 (Service, Marketing, Sales) solutions Act as the primary subject matter expert for the entire D365 stack, providing architectural guidance, best practices, and governance across all product teams Ensure alignment between business needs and digital capabilities Oversee the full lifecycle of D365 initiatives Establish and enforce development standards, DevOps practices, and application lifecycle management (ALM) processes to guarantee solution quality, security, and reliability Contribute to the integration strategy with other enterprise platforms Drive adoption of Microsoft AI stack including Copilot, Copilot Studio, Azure AI and Fabric, within D365 Collaborate closely with Product Owners, Business Analysts, Enterprise Architects, and business stakeholders Manage relationships with external partners and vendors Bachelor's or Master's degree in Computer Science, Engineering, or related field. 5+ years of hands-on experience with Microsoft Dynamics 365 (Sales, Marketing, Service), including both functional process design and technical customization/development 3+ years of experience in a leadership or team management role, ideally leading international, distributed, and cross-functional teams Strong functional and technical expertise Knowledge of Dynamics 365, Power Platform, and integration patterns Experience with enterprise integrations Understanding of Agile methodologies, strong analytical and problem-solving skills Willingness to travel up to 25% Opportunity to lead strategic digital能 Exposure to cutting-edge technologies International environment Direct impact on customer experience