Global Field Service Engineer Manager - 台中 (Deposition、Clean)

【Position Summary】
Major responsibility is improving installation & technical skills of GFW team. Maintaining GFW and local team satisfactions, as key sponsor to lead GFW and co-work with PG/CSBG/Sales to make customer and company’s goal completed. Regular oversea support other regions while requested.

Job Duties and Responsibilities(50 % of time): Technical / Operational responsibilities / Performance objectives of this position
1. Represent field service head to local service team, develop and maintain good relationship with local team. Be accountable for service operation to achieve company goals.
2. Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications.
3. Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products
4. Co-work with local service team, process engineering, sales and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery.
5. Forecast and control manpower allocation and manage the utilization of engineers for a balanced absorption result.
6. As bridge of GFW engineer and local service team to deliver clear issue statement and support need to keep improving and demonstrating system performance, availability and reliability.
7. Coordinate hot escalation with GFW, local and support team, manage and arrange resources to estimate gaps to tool delivery and interruption of production.
8. Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously.

People Management (50 % of time): Responsibility for leading, motivating and
developing staff
1. Be responsible for training, motivation, employee development and discipline of assigned employees.