*️⃣【Global FinTech Company（非博弈）｜Assistant Manager, Global Trading Complaints】薪資依經驗可議 / 享全薪病假+彈性上下班+三節及年終獎金｜BIS_233

【Responsibilities】

• Direct cross-border trading complaint operations, creating unified Standard Operating Procedures (SOPs), knowledge bases, and global training frameworks.
• Ensure consistency in dispute handling standards across diverse geographic markets and product offerings.
• Leverage escalation trends, platform data, and client feedback to detect systematic vulnerabilities and operational friction.
• Partner with engineering, product, and client success teams to implement closed-loop solutions and improve end-to-end customer journeys.
• Serve as the principal escalation lead for high-value, complex, or cross-jurisdictional trading disputes.
• Coordinate cross-functional crisis management response, conduct root-cause analysis (RCA), and institute corrective measures to prevent recurring issues.

People Leadership & Talent Enablement

• Manage daily unit functions, including resource allocation, goal cascade, workflow optimization, and performance evaluations.
• Coach and mentor specialists, cultivating an environment focused on quality, professional development, and knowledge sharing.

【Key Qualifications】

• 5+ years of progressive experience within dispute resolution, client operations, or trading support, with at least 2 years in a direct supervisory or leadership role.
• Strong exposure to FinTech, electronic trading platforms, or online financial brokerages (e.g., FX, equities, CFDs, or digital assets).
• Demonstrated background leading multi-brand operations or cross-border process optimization projects.
• Proficiency with enterprise ticketing/CRM platforms (e.g., Zendesk, Salesforce) and workflow management systems.
• Familiarity with business intelligence and data visualization tools (e.g., Power BI, Tableau) to derive actionable operational insights.

Leadership & Core Competencies

• Full professional fluency in spoken and written English for senior stakeholder reporting and global collaboration.

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▲【歡迎寄送履歷至信箱】: Tim.chen@adecco.com
▲【歡迎私訊｜Linkedin】: https://www.linkedin.com/in/tim-chen-682854144/