Global IT Head

Group Head of IT

Location: Singapore (Group Head Office) | Reports to: C-Suite / BOD

Role Overview

Robust International is seeking a highly experienced and hands-on Group Head of IT, based in Singapore, to lead IT strategy, systems and governance across the group's 20+ subsidiaries worldwide, including operations across Africa. The role owns the group's ERP platform, primarily Microsoft Dynamics 365 Business Central - end to end, from implementation and configuration through day-to-day administration, while also setting group-level IT controls and policy. Given the group runs a lean, centralized IT function, this role is deliberately hands-on: the successful candidate will personally configure, troubleshoot and support systems, not just direct the global IT team.

Key Responsibilities

ERP Strategy & Execution

● Lead the full ERP lifecycle: needs assessment, system selection, design, implementation, rollout, and optimization

● Define and execute the group's ERP roadmap aligned with business, finance, and operational goals

● Drive end-to-end ERP implementation and support across the group's subsidiaries, ensuring scalability and sustainability

● Own hands-on configuration, customization, and ongoing administration of Microsoft Dynamics 365 Business Central as the group's primary ERP platform

● Ensure seamless integration with finance, procurement, supply chain, and reporting systems

● Standardize systems and processes group-wide while accommodating local compliance and regulatory requirements

● Drive user adoption, change management, and training programs

● Continuously improve ERP performance, reporting capabilities, and business insights

Program & Project Leadership

● Manage IT and ERP transformation programs across multiple countries and regions

● Establish governance frameworks, including timelines, budgets, risk management, and KPIs

● Coordinate cross-functional teams (IT, Finance, Operations, vendors, system integrators)

● Ensure delivery from concept through stabilization and optimization phases

Supply Chain, Logistics& Operational Systems

● Lead implementation and optimization of Transport Management Systems (TMS)

● Ensure efficient route planning, fleet utilization, and logistics cost optimization

● Oversee supply chain systems (e.g., Trames or equivalent platforms)

● Drive end-to-end supply chain visibility across procurement, inventory, and distribution

● Improve demand forecasting, inventory planning, and stock control

● Ensure integration between ERP, warehouse, logistics, and supply chain platforms

● Partner with operations to improve distribution efficiency and reduce bottlenecks

Accounts & Business Integration

● Work closely with Accounts team to ensure seamless ERP-finance integration

● Ensure compliance with accounting standards, reporting requirements, and internal controls

● Drive standardization of financial and operational processes across the group

● Enable accurate, timely, and data-driven reporting and decision-making

Stakeholder & Vendor Management

● Act as a key advisor to executive leadership on IT and transformation initiatives

● Manage relationships with ERP vendors, system integrators, and consultants

● Drive stakeholder alignment across business, finance, and operational teams

● Lead change management and system adoption across diverse geographies

IT Leadership &Infrastructure

● Provide hands-on IT leadership for a small, centralized group IT function — directly engaging in execution rather than delegating to a large team

● Establish scalable IT architecture and infrastructure across the group

● Ensure system security, data integrity, and cybersecurity compliance

● Balance strategic leadership with hands-on execution as the norm, given the lean team structure

Group IT Governance &Policy

● Define, own, and maintain the group's IT policies, standards, and controls framework, ensuring consistent application across all subsidiaries

● Define and manage user onboarding and offboarding processes

● Oversee creation and control of email accounts, system access, and user permissions

● Ensure strict adherence to role-based access controls(RBAC)

● Maintain audit trails and ensure compliance with IT governance and security policies

● Partner with internal audit / compliance on the design and testing of group-level IT controls

IT Operations, Risk &Continuity

● Develop and enforce IT Standard Operating Procedures(SOPs)

● Establish robust data backup and recovery protocols

● Implement and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP)

● Ensure system reliability, resilience, and minimal downtime across operations

IT Procurement & Asset Management (Supporting Function)

● Manage procurement of IT assets, including vendor sourcing and quotation evaluation

● Ensure cost optimization and alignment with budget requirements

● Maintain and track IT asset inventory (hardware, software, licenses)

● Oversee asset lifecycle management (deployment, upgrades, replacement, disposal)

● Build relationships with vendors to ensure quality, reliability, and cost efficiency

Key Requirements

Experience

● 12–18+ years in IT leadership roles, ideally within a group/holding company overseeing multiple international subsidiaries

● Proven track record of delivering large-scale ERP programs from design to full rollout and stabilization

● Experience operating in multi-country, multi-region environments; exposure to Africa and other emerging markets is highly preferred given the group's footprint

● Strong exposure to supply chain, logistics, or agriculture-based industries is highly preferred

● Demonstrated ability to manage complex transformation programs across diverse geographies from a regional hub such as Singapore

ERP & Systems Expertise

● Hands-on, practical experience configuring and administering Microsoft Dynamics 365 Business Central is essential — not solely oversight or vendor-management experience

● Deep understanding of financial modules, accounting integration, and reporting structures within Business Central

● Experience integrating ERP with supply chain, logistics(TMS), and operational systems

● Proven experience working with and managing system integrators, consultants, and external vendors

● Strong capability in ERP architecture, system design, and process standardization

Leadership & Functional Skills

● Comfortable operating as a “working” Group Head of IT in a lean team — personally handling configuration, troubleshooting, and day-to-day ERP support alongside strategic duties

● Strong program and project management capabilities(multi-country, multi-stakeholder environments)

● Excellent stakeholder management and communication skills, including C-level engagement

● Ability to drive change management and user adoption across culturally diverse teams

● Strategic thinker with the ability to translate business needs into practical, scalable IT solutions

● Strong cross-functional collaboration with Finance, Operations, and Supply Chain teams

Operational & Governance Capabilities

● Solid experience in IT governance, risk management, and compliance frameworks

● Demonstrated experience setting group-level IT policies and control standards, not just complying with existing controls

● Understanding of IT infrastructure, cybersecurity, backup, and disaster recovery environments

● Experience establishing SOPs, access controls, and IT operational processes

● Exposure to IT procurement, vendor negotiations, and asset lifecycle management is an advantage

Other Requirements

● Based in Singapore, with willingness to travel across the group's global markets, including Africa, as required

● Ability to operate effectively in fast-paced, high-growth, and evolving environments

● Strong problem-solving, decision-making, and execution abilities

● High level of ownership, resilience, and adaptability