Global IT - ICT Customer Support Officer

ICT Customer Support Officer

Location: Sydney, Australia

Department: Global IT

About the Role

Corin is seeking an experienced ICT Customer Support Officer to provide onsite IT support across our Australian operations. This role is responsible for delivering high-quality technical support across hardware, software, infrastructure, and user services while ensuring alignment with Corin's global IT strategy.

Working closely with colleagues in Australia and the UK, you will play a key role in maintaining reliable IT systems, supporting end users, contributing to infrastructure projects, and ensuring compliance with quality and information security standards.

This is an excellent opportunity for a proactive IT professional who enjoys solving technical problems, supporting users, and working within a collaborative international environment.

Key Responsibilities

As ICT Customer Support Officer, you will:

• Act as the first point of contact for IT support requests across Australia, managing helpdesk tickets and providing timely issue resolution.
• Support the onboarding of new employees, including provisioning equipment, system access, and workstation setup.
• Collaborate with the Global IT team to support and deliver Corin's technology strategy.
• Identify, troubleshoot, and resolve hardware, software, networking, and infrastructure issues.
• Maintain and support local IT infrastructure, including desktops, servers, telephony, networking, internet connectivity, and business applications.
• Contribute to IT projects, upgrades, and continuous improvement initiatives.
• Ensure local IT processes and procedures align with global standards and are consistently followed.
• Perform routine operational and administrative activities, including backup and recovery, equipment deployment, documentation, and system maintenance.
• Create and maintain technical documentation and knowledge base articles to improve user support and operational efficiency.
• Ensure all activities comply with Corin's Quality Management System (ISO 13485) and Information Security Management System (ISO 27001).

About You

To be successful in this role, you'll bring:

• Qualifications in Information Technology or a related discipline.
• Approximately 2-3 years' experience in an IT support, service desk, or infrastructure support role.
• Hands-on experience supporting Microsoft technologies, including:
• Active Directory
• Microsoft 365
• Outlook and Exchange
• Azure
• Experience supporting networking technologies, Cisco environments, and virtualisation platforms such as VMware and Veeam.
• Broad understanding of IT infrastructure, systems, and support best practices.
• Exposure to delivering or supporting IT projects and technology rollouts.
• Strong problem-solving and analytical skills with a customer-focused approach.
• Excellent verbal and written communication skills in English.
• The ability to work independently, prioritise effectively, and take ownership of issues through to resolution.
• A collaborative mindset and willingness to work across international teams.

Why Join Corin?

At Corin, we're passionate about transforming orthopaedic healthcare through innovation and technology. You'll join a global organisation where your work directly supports colleagues who are helping improve patient outcomes around the world.

We offer the opportunity to work within a collaborative international team, contribute to meaningful technology initiatives, and develop your skills in a growing and innovative business.

Interested? We'd love to hear from you. Apply today and help support the technology that enables better patient outcomes worldwide.

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