Global IT Manager (Air & Ocean)
What You Can Expect:
- Lead, develop and empower the IT Support team, ensuring reliable and responsive technology services
- Drive service quality, incident resolution, SLA performance and continuous improvement
- Act as the primary technology liaison between business leaders and Group IT
- Represent business needs in Group IT projects and coordinate local implementation and readiness
- Oversee infrastructure and workplace technology requirements, working closely with Group IT and external partners
- Support cybersecurity, IT risk management and the implementation of Group security standards
- Lead and coordinate IT projects, ensuring technology solutions support business priorities and deliver measurable outcomes
- Identify opportunities for automation, BI, data and digitalisation to improve productivity and business performance
- Build strong relationships with senior stakeholders and act as a trusted technology advisor
- Manage IT priorities, budgets, vendors and resources while building a high-performing, service-oriented IT culture
What You Bring:
- Significant experience in IT management or senior IT leadership
- Strong experience in IT support/service delivery
- Knowledge of enterprise infrastructure, cybersecurity and IT risk
- Experience with BI, analytics, automation and IT projects
- Strong stakeholder and communication skills
- Experience in a multinational or matrix organisation
- Business-oriented mindset with strong problem-solving skills
- Willingness to travel internationally (mostly Germany and South Africa) for extended periods