Global IT Manager/Hybrid Hoboken/End User Support

A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support exper…