Global IT Service Transition Manager

Salary: ₱100,000 – ₱130,000 per month

WE’RE HIRING: SENIOR GLOBAL IT SERVICE TRANSITION PROJECT MANAGER

Excis is a global IT services company headquartered in the United Kingdom, driven by innovation, collaboration, and service excellence. We are looking for an experienced Senior Global IT Service Transition Project Manager to join our team in the Philippines and lead complex service transitions for one of our major global clients.

The role will focus on transitioning IT services, functions, and processes from an existing service provider to a new organization while ensuring operational readiness, service quality, agreed service levels, and business continuity across global operations.

About Excis Global

• Client coverage in 190+ countries

• 6,000+ engineers

• 200+ enterprise clients

At Excis, we foster an open, friendly, and supportive work environment where collaboration, professional growth, and individual achievements contribute to team success. Join our global team and help drive successful IT service transitions for enterprise clients worldwide.

What You'll Do

1. Global Service Transition Management

• Lead end-to-end global IT service transitions from project kickoff through implementation, go-live, and transition to steady-state operations.

• Develop and manage comprehensive transition plans, project schedules, milestones, deliverables, risks, and dependencies.

• Ensure operational readiness, knowledge transfer, process documentation, training, and service acceptance requirements are completed.

• Monitor transition progress against agreed scope, timelines, budgets, quality standards, and service-level agreements.

• Identify potential risks and issues and implement appropriate mitigation and contingency plans.

2. Leadership and Stakeholder Management

• Lead and coordinate transition teams, project managers, coordinators, technical teams, and third-party service providers.

• Collaborate with global clients, internal operations, procurement, vendors, and regional business leaders to ensure smooth service transitions.

• Facilitate project meetings, status reviews, escalations, and stakeholder communications across multiple regions and time zones.

• Build strong relationships with stakeholders and resolve operational challenges to maintain transition progress.

• Ensure clear accountability, effective collaboration, and timely delivery of project milestones.

3. Service Excellence and Business Performance

• Drive continuous improvement in IT service management processes, service delivery methodologies, and operational practices.

• Apply ITIL principles and project management best practices to improve service quality and transition effectiveness.

• Monitor service performance, operational costs, business metrics, and financial performance, including P&L considerations where applicable.

• Identify opportunities to improve operational efficiency, optimize costs, enhance client satisfaction, and support business growth.

• Analyze service delivery trends, address performance gaps, and promote a culture of continuous improvement.

What You Need

1. Education and IT Services Experience

• Degree-level education, preferably in Information Technology, Engineering, Business Management, or a related field.

• At least 5–10 years of experience in an IT services environment, with relevant experience in project management, service transition, or service delivery.

• Experience in telecommunications hardware, products, services, or network infrastructure is an advantage.

• Demonstrated experience managing complex IT projects or service transitions in an enterprise environment.

2. Project and Transition Management

• Proven ability to develop, execute, and manage end-to-end IT transition plans and project schedules.

• Practical knowledge of project management tools, particularly Microsoft Project and Microsoft Office applications.

• Experience coordinating global or regional project teams across different countries, cultures, and time zones.

• Strong understanding of project governance, risk management, change management, and transition readiness.

3. Technical and ITIL Knowledge

• Good understanding of IT services, networking infrastructure, service delivery, and IT service management processes.

• Knowledge of ITIL practices, service transition methodologies, and program or project management principles.

• Understanding of service-level agreements, operational KPIs, vendor management, and commercial considerations.

• Ability to translate technical requirements into practical transition plans and operational deliverables.

4. Leadership and Communication

• Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders.

• Strong leadership, decision-making, problem-solving, and stakeholder management skills.

• Ability to manage escalations, resolve conflicts diplomatically, and influence stakeholders at different organizational levels.

• Proven ability to motivate cross-functional teams and deliver results in a fast-paced, global environment.

5. Professional Attributes

• Proactive, organized, and results-oriented, with the ability to work independently and with minimal supervision.

• Strong analytical, planning, and organizational skills, with close attention to detail.

• Flexible and willing to support global teams across different time zones, including occasional evenings and weekends.

• Willingness to undertake occasional international travel when required.

Why Join Excis?

• Global Exposure: Work with enterprise clients and international teams across multiple countries.

• Career Growth: Develop your expertise in global IT service transition, project management, and service delivery leadership.

• Collaborative Culture: Join a diverse team that values communication, teamwork, and professional development.

• Meaningful Impact: Lead complex IT transitions that support operational excellence, business continuity, and client satisfaction.

• Continuous Improvement: Contribute ideas and solutions that enhance service quality, efficiency, and business performance.

Ready to Lead Global IT Service Transitions?

If you have the experience, leadership skills, and project management expertise to deliver complex IT service transitions, we would love to hear from you.

Apply now and become part of Excis Global in the Philippines!