Global Key Account Management Lead
Role Purpose
The Global Account Management Lead is responsible for developing and executing the strategy for key global accounts within Commodity Supplies AG. This role focuses on maximising customer lifetime value, fostering strategic relationships, and ensuring sustainable growth across all CSA Group entities.The incumbent will drive initiatives to enhance customer satisfaction, identify new business opportunities, and ensure alignment with the overarching commercial objectives of the group.
Key Responsibilities
Strategic Account Management
• Develop and implement comprehensive account strategies for key global clients.
• Identify and pursue new business opportunities within existing global accounts.
• Lead complex commercial negotiations and contract renewals.
Relationship Management
• Cultivate and maintain strong relationships with senior stakeholders at client organisations.
• Act as the primary point of contact for all strategic matters related to global accounts.
• Facilitate regular business reviews with key clients to ensure alignment and satisfaction.
Team Leadership and Development
• Provide leadership and guidance to account management teams across regions.
• Foster a culture of customer-centricity and performance excellence.
• Mentor and develop team members to enhance their commercial capabilities.
Performance and Reporting
• Monitor and analyse account performance against set targets and KPIs.
• Prepare and present regular reports on global account status, opportunities, and risks to senior management.
• Ensure accurate forecasting and pipeline management for global accounts.
Candidate Profile
Education & Experience
• Master's degree in Business Administration or a related field.
• Implement first phase of key global account strategies.
• Demonstrate measurable progress on identified opportunities and client satisfaction.
• Establish robust communication channels with global account representatives.
• Significant experience in global account management within logistics, supply chain and freight forwarding.
Technical Skills Must Have
• Advanced proficiency in Customer Relationship Management (CRM) software.
• Proven track record in strategic planning and execution for global clients.
• Strong understanding of supply chain, and logistics principles.
Key Behavioural Traits
• Exceptional negotiation and influencing skills.
• Highly strategic and commercially astute.
• Strong leadership and team development capabilities.
• Excellent cross-cultural communication and interpersonal skills.
• Proactive and results-oriented with a focus on long-term client relationships.