Global Partner Specialist
Summary
Support global partners by resolving inquiries via calls, chats, or emails, handling escalations, and assisting with tools and processes for Netspend’s prepaid and debit payment solutions.
About the Company:
Netspend Corporation is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Netspend's financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since our founding in 1999 by industry pioneers, Netspend products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with employees worldwide.
A Netspend Global Partner Specialist, is part of the support team that provides information to our global partners in a professional and timely manner. The professional and resourceful leaders who fill this role will support internal Netspend employees and our partnership network as they expertly navigate multiple tools to resolve the issues presented through calls, chats or emails.
Work varies and includes things like handling escalations, assisting tellers with tool
navigation, answering process questions, setting up partner tools with what they need to conduct business, pulling invoice information for accounting, working fraud emails to freeze funds before bad actors can steal them or even assisting leadership with ad hoc projects. This wide variety of functions keeps OPS’s connected to contacts in multiple departments and highly (visible and) valued within Netspend.
OPS’s communicate clearly and efficiently, track multiple partner and client issues, and keep leadership alert to knowledge or training concerns they identify. They take ownership by working issues presented to either group via email or phone.
This team closely works together to cover 100% of all responsibilities daily and stays flexible to work any of the hours Partner Services is open to support their peers and the business.
Position Requirements:
Bilingual Spanish speaker (required)
To be successful, a Netspend Partner Specialist must possess strong written and verbal communications skills
Duties require organizational skills and attention to detail including time management and multitasking skills because you may be given several different tasks at a time
Ability to stay on task with minimal supervision is required
Experience de-escalating people, superior soft skills and ability to think outside the box are desired as well as someone who actively looks to continuously grow their skills, knowledge and abilities
This position fits someone best who owns the business and wants to grow within Netspend
Ability to work onsite in our office in Austin, Texas
For this role, a high school education is required, and university level course work is appreciated
Per Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
Netspend’s Recruiting team is based in Austin, Texas. As such, please submit your resume in English