Global Payroll Operations Specialist (Costa Rica)

About the role

Rippling is expanding rapidly to support employers and employees worldwide. Our Global Payroll Operations team plays a critical role in ensuring the success of our natively built, fully integrated global payroll products.

As we expand our international offerings, we are building specialized global product operations and localized payroll expertise. As a Global Payroll Operations Specialist, you will own operational execution, government and partner relationships, and payroll compliance for Costa Rica. You will also directly inform product development by bringing local payroll expertise to our engineering and product teams, ensuring a seamless experience for our customers.

What You Will Do

• Payroll Execution: Run accurate, timely payroll, tax filings, and payments for all Rippling customers in Costa Rica.
• Compliance & Operations: Manage end-to-end payroll activities in strict accordance with local labor laws, social security requirements, and country-specific tax legislation.
• Agency & Partner Relations: Interface directly with local government agencies, third-party partners, and customers to resolve complex payroll and tax issues.
• Product Collaboration: Partner closely with Global Payroll Engineering and Product teams to:
• • Ensure our native software complies with all localized tax and payroll regulations.
  • Rapidly diagnose and resolve product bugs, calculation errors, and file generation issues.
  • Define and prioritize requirements for internal operational tooling.

What You Need

• Payroll Expertise: 4+ years of hands-on payroll processing experience with deep, practical knowledge of Costa Rica payroll software, labor legislation, local tax laws, and leave entitlements.
• Client-Facing & Problem Solving: Proven ability to troubleshoot, validate complex calculations, and interface directly with clients under tight deadlines.
• Technical & Data Proficiency: Proficient in Google Workspace or MS Office (advanced Excel/Sheets for data analysis); familiarity with ticket/project management tools (Salesforce, JIRA, Confluence) is a plus.
• Language Skills: Business fluency in both Spanish and English (written and verbal).

Nice to Have

• Experience managing payroll across other LATAM countries.
• 2+ years of experience in a dedicated client-facing or customer support role.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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