Global Product Owner – Conversational Channels
Summary
Owns the global strategy and delivery of AI-powered conversational channels, driving modern digital experiences and scalable capabilities.
This role is responsible for leading the global strategy, delivery and continuous improvement of Conversational Channels, shaping effortless, modern luxury digital conversational experiences. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Key Accountabilities & Responsibilities: Strategy & Vision: * Own and le…