Global Quality Applications Specialist (SAP QM, LIMS, eQMS)

Job Purpose

Support, enhance and continuously improve Datwyler's global Quality Applications landscape. Act as the IT partner for Quality Assurance, Quality Control and Laboratory Operations, with responsibility for solutions including LIMS, eQMS and SAP Quality Management. Translate business requirements into scalable, reliable and compliant application solutions; support global projects; and help digitalise end-to-end quality processes across manufacturing sites. This position offers a unique opportunity to combine business process knowledge with modern enterprise applications and participate in global digital transformation initiatives.

Main Tasks & Responsibilities

Quality Application Support & Ownership

• Support and enhance LIMS, eQMS and SAP QM applications used by Quality Assurance, Quality Control and Laboratory teams.
• Coordinate incidents, service requests, application changes, upgrades and vendor support activities.
• Maintain functional documentation, support procedures and application knowledge.

Business Analysis & Process Improvement

• Engage with Quality, Laboratory and Manufacturing stakeholders to understand processes, challenges and requirements.
• Translate business needs into functional requirements, solution designs and actionable technical specifications.
• Identify opportunities for process standardisation, automation, improved user experience and better system utilisation.

Projects, Testing & Integration

• Participate in global and regional implementation, rollout and enhancement projects.
• Lead or support requirements, solution design, testing, training, deployment and hypercare activities.
• Support integrations between LIMS, eQMS, SAP QM, MES and related enterprise or shopfloor applications.

Digital Quality Processes

• Support applications covering laboratory testing, incoming and in-process inspection, production batch testing and release, quality notifications, CAPA, complaints, deviations, audits and regulatory compliance.
• Contribute to future capabilities such as controlled document and training management.

User Enablement & Collaboration

• Create user documentation and training materials and deliver knowledge-sharing sessions.
• Work effectively with international business teams, IT colleagues, implementation partners and software vendors.

Skills & Technical Competences & Behaviors

Required Experience & Skills

• Bachelor's or Master's degree in Information Technology, Engineering, Life Sciences or a related discipline.
• 7+ years of experience in enterprise business applications, ERP or digital Quality applications.
• Hands-on functional experience with at least one of: LIMS, eQMS or SAP QM.
• Understanding of Quality Assurance, Quality Control, laboratory or manufacturing processes.
• Experience gathering requirements and supporting implementations, enhancements, testing and user training.
• Strong analytical, troubleshooting, communication and stakeholder-management skills.
• Proven track record in managing/participating complex IT projects in International teams
• Fluent written and spoken English and willingness to travel when required.
• Good knowledge of ITIL or COBIT frameworks.
• Thorough knowledge of MS Office and company specific software

Preferred Experience

• Experience with LabWare, LabVantage, STARLIMS, SampleManager or another LIMS platform.
• Experience with ComplianceQuest, TrackWise, Veeva Quality or another eQMS platform.
• Knowledge of SAP S/4HANA Quality Management and integration with MM, PP, MES or laboratory applications.
• Knowledge of CAPA, complaints, deviations, audits, quality notifications, batch release or regulatory compliance.
• Experience in an international manufacturing or regulated environment.