Global Sales Representative

Alamance Foods, Inc. (AFI)
Location: Burlington, North Carolina

Position Type: Full-Time

Why Join Alamance Foods?

At Alamance Foods, we believe in investing in our people. We offer a comprehensive benefits package and a supportive culture designed to help you grow, thrive, and build a long-term career.

Benefits & Perks

Medical, Dental, and Vision Insurance (eligibility begins the 1st of the month following 60 days of employment)

Life Insurance Coverage

Dependent Care Spending Accounts (DCSA)

Paid Time Off (PTO): 12 days annually

Paid Holidays

Advancement opportunities and career growth

Mentorship and professional development

Supportive leadership and collaborative environment

Employee-focused culture with long-term stability

Company Background

Alamance Foods, Inc. (AFI) is a leading supplier of whipped dairy products in the United States. We produce, package, and ship private-label products customized to meet our customers’ specific needs.

AFI is an innovative organization with proven experience in manufacturing, packaging, and distribution. Our team supports both domestic and international customers while maintaining the highest standards of quality, safety, and operational excellence.

Position Summary

The Global Sales Representative manages international order processing, export documentation, regulatory compliance, and shipment coordination for global customers. This role ensures that international shipments move efficiently by preparing accurate documentation, coordinating with internal departments, and maintaining communication with external stakeholders such as brokers, laboratories, and regulatory agencies.

The position requires strong attention to detail, organization, and the ability to manage multiple priorities while supporting international logistics and customer service operations.

Key Responsibilities

Email Review & Prioritization

• Review and prioritize incoming emails related to orders, documentation, and shipments
• Respond to brokers requesting documents, corrections, or clarifications
• Monitor communications from internal teams including Traffic, Warehouse, QA, and Production
• Identify potential shipment delays, discrepancies, or customer concerns
• Provide updates to Global Sales leadership regarding shipment status and documentation

Order Processing & Coordination

• Review incoming international customer orders
• Create Bills of Lading (BOL) for each shipment
• Confirm shipment ready dates with internal teams or customers
• Coordinate with Traffic to align orders with carrier schedules
• Verify product quantities, pallets, and lot numbers with the Warehouse team
• Adjust order details if inventory or lot availability changes

Export Documentation Preparation

• Prepare and update Commercial Invoices based on final shipment quantities and weight
• Create and revise Packing Lists including pallet counts and lot numbers
• Update USDA documentation when shipment details change
• Prepare or revise Shipping Letters based on broker or customer requirements
• Apply and adjust Incoterms when required
• Correct units of measure and documentation formatting as required by customs agents
• Update invoice references when Finance issues revised invoices

Delivery Appointment Coordination

• Schedule delivery appointments when required by receiving facilities
• Confirm appointment times with customers, brokers, and receiving teams
• Ensure receiving-site rules and delivery windows are followed
• Communicate schedule changes with Traffic, Warehouse, and carriers

Certificate of Origin Processing

• Create COO requests using the essCert platform
• Enter shipment information including HS codes, origin, quantities, and product descriptions
• Upload supporting documentation such as Commercial Invoices and Packing Lists
• Submit requests and address any required corrections from issuing authorities
• Verify certificate details against shipment records prior to release
• Update and resubmit documentation if corrections are required

Compliance & Certification Management

• Request Certificates of Analysis (COAs) from the Quality team
• Initiate Health Certificate requests when required for shipments or samples
• Monitor certificate expiration dates to prevent shipment delays
• Request sanitary permits when required by importing countries
• Coordinate product label requests when required for export documentation
• Prepare notarized affidavits and coordinate document notarization
• Complete temperature statements or compliance declarations as requested

Export Document Shipment

• Print original export documentation required by brokers
• Assemble physical document packets for shipment
• Create FedEx labels and schedule courier pickups
• Deliver documents to shipping carriers when necessary
• Track document shipments and confirm delivery with brokers

Product Samples Coordination

• Coordinate sample requests with QA and Production teams
• Prepare shipping documentation for samples
• Request COAs or Health Certificates for samples when required
• Coordinate with the Warehouse for sample preparation
• Monitor certificate validity and ensure regulatory compliance
• Follow up with laboratories or agencies for pending documentation

Customer Communication

• Provide shipment updates and documentation to international customers
• Send updated invoices, packing lists, certificates, or compliance documents
• Confirm shipment ready dates and receiving appointments
• Respond to questions related to documentation, compliance, and shipment details
• Address urgent customer requests for documentation adjustments

Internal Coordination

• Provide updates to internal sales leadership regarding customer shipments
• Answer operational questions related to export documentation or shipment status
• Investigate customer inquiries and resolve operational issues
• Collaborate with Warehouse, Traffic, and QA teams to gather required information

Issue Resolution

• Correct documentation discrepancies identified by brokers or customers
• Resolve warehouse discrepancies related to lots or inventory
• Update shipping documentation if quantities or weights change
• Address receiving-site concerns such as delivery requirements or documentation formats
• Coordinate across departments to resolve shipment issues quickly

Follow-Up Management

• Follow up with customers awaiting documentation or shipment updates
• Follow up with Warehouse for inventory confirmations
• Follow up with QA for COAs, health certificates, or lab results
• Follow up with brokers regarding customs clearance
• Follow up with Traffic regarding carrier schedules or delays

End-of-Day Organization

• Review outstanding tasks and prioritize work for the next day
• Organize pending export documentation for upcoming shipments
• Check certificate platforms and regulatory portals for approvals or updates
• Ensure all shipments are progressing according to schedule