Global Sales Systems Program Manager
Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.
Responsibilities
Use subject matter expertise and intuitive problem-solving skills to understand and articulate business needs into functionality in sales platforms and tools, such as CRM and CPQ
Develop global standard solutions/platforms to be deployed in regional businesses
Analyze and evaluate business requirements, consult with other departments/function personnel, and identify areas for the development of technical solutions to integrate, automate and improve sales processes for the extended sales organization
Partner with the regional businesses, Sales Operations, and Digital Technology functions on business requirements, business process review, solution design, testing, and project management
Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
Maintain functional specifications, system design specifications, and other technical documentation
Support and assist business users during UAT
Monitor user adoption rates and leverage Sales Operations and Sales team members
Manage system/platform governance processes and adherence to guidelines between internal business units and systems
Requirements
B.S. Degree in Computer Science, Information Systems, or a related field
5+ years of hands-on and in-depth experience with the administration and development of sales platforms and systems
Salesforce.com Certification, preferably Platform Developer 1 or above or Sales Administration Level 2 or above
Proven experience working on business intelligence systems
Strong understanding of Sales processes and the ability to pair effective and efficient technology solutions
Analytical and detailed oriented, strong project management and roadmap skills
Excellent communication and interpersonal skills, with an ability to communicate with and manage stakeholder expectations
Experience in Global role preferred