Global Service Desk IT Engineer
Summary
Level 1 global service desk engineer at a work-from-office site in Clark Global City, Pampanga, resolving logged hardware and software incidents within SLAs — remote troubleshooting, component replacement, escalation, and backup monitoring. UNIX experience (AIX, HP-UX, Solaris, Red Hat) is preferred.
Salary: ₱60,000 – ₱90,000 per month
THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES
Position: Global Service Desk Engineer – Level 1
Location: Clark Global City Pampanga
Suitable for: College graduates, BPO background or those looking to enter IT Industry
Key Tasks:
Ensure prompt resolution of logged incidents within agreed SLAs.
Maintain professional communication with customers and meet commitments.
Analyze hardware issues and recommend solutions.
Perform basic troubleshooting and component replacement.
Coordinate with service partners and field engineers.
Escalate unresolved issues to appropriate channels.
Update service call information accurately and timely.
Ensure compliance with company and customer guidelines.
Perform backup monitoring and troubleshooting.
Coordinate logistics for required parts.
Required Deliverables:
Meet SLAs for incident resolution and customer communication.
Continuously learn new technical skills.
Operate in a 24/7 support structure.
Comply with company policies.
Key Accountabilities:
Perform remote hardware troubleshooting and maintenance.
Resolve software problems and perform system administration tasks.
Coordinate disaster recovery efforts.
Handle incident response and manage service calls.
Maintain a clean and organized work environment.
Adhere to ESD and OHS requirements.
Join our team and be part of a dynamic environment where you can enhance your technical skills and contribute to the success of our company!
Professional Capabilities:
Experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc) is preferred.
Willingness to do both hardware and software support
Understanding of basic computer principles
Willingness to be assigned on other TRT locations when necessary
Job Type: Full-time
Benefits:
Health insurance
Schedule:
12 hour shift
Day shift
Monday to Friday
THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES