Global Service Manager

工作說明

Global Service Manager team is closely aligned with the all business units and is one of the key business partnering organizations in ASUS. This highly visible team focuses on supporting business prosperity.

Job Description:
1. Conclude product roadmap and portfolio from headquarters, negotiate and plan the right service model to maximize the customer satisfaction with optimized cost worldwide.
2. Serve as a strong service model and cost adviser to HQ BU, TPM, and local sales team; be the focal point for service issue resolution.
3. Perform service cost variance analysis of actual and planned reports on a monthly basis, utilizing insightful financial and repair data to prioritize team efforts on reducing service costs and risk recovery.
4. Manage service metrics relating to service level compliance and operational effectiveness, ensuring that the correct support teams are assigned and responding in a timely manner.

需求條件

1. Bachelor's degree with a minimum 2-year experience in customer service, sales PM, or supply chain.
2. Project management skills, with capability of collaboration and conflict management to influence cross functional teams in multiple geographies.
3. Ability to summarize insightful financial and repair data, identify key service cost risk areas, contemplate actionable and measurable implementation plans to control service KPI.
4. Self-starter, sense of urgency, capable of working independently or with teams in fast-paced environment.
5. Advanced EXCEL skill and strong knowledge of service and reverse logistics processes is preferred.
6. Fluent in English, both writing and speaking.
7. Salary is evaluated based on academic background and years of related work experience.