Global Service Manager

工作說明

1. Conclude product roadmap and portfolio from headquarters, negotiate and plan the right service model to maximize the customer satisfaction with optimized cost worldwide.
2. Serve as a strong service model and cost adviser to HQ BU, TPM, and local sales team; be the focal point for service issue resolution.
3. Perform service cost variance analysis of actual and planned reports on a monthly basis, utilizing insightful financial and repair data to prioritize team efforts on reducing service costs and risk recovery.
4. Manage service metrics relating to service level compliance and operational effectiveness, ensuring that the correct support teams are assigned and responding in a timely manner.

需求條件

1. Project Management Experience Preferred: Candidates with project management experience will be highly regarded.
2. Financial Report Analysis and Budget Planning Skills Preferred: Ability to analyze financial reports and plan budgets is also a critical advantage.
3. Excellent Communication, Coordination, Organizational Skills, and Numerical Sensitivity: Candidates should possess strong communication and coordination abilities, organizational skills, and numerical sensitivity.
4. Positive Attitude and Willingness to Accept Challenges: A positive work attitude and a willingness to face and accept challenges are essential.

These requirements indicate that the position seeks a well-rounded and highly responsible individual who can excel in project management, financial analysis, communication, coordination, and problem-solving.

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