Global Supply Chain Analyst - Order Management

Summary:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department

Task and Duties:

• Ensure smooth and timely freight process flow.

• Ensure accurate and timely data entry into our operating system.

• Track and trace Order Management files.

• Use workflows on daily basis to manage shipments

• Monitor shipment reports to ensure total customer satisfaction

• Ensure timely clearance and delivery of freight to customer for Import shipments.

• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.

• Ensure accurate and timely client and vendor billing.

• Manage intercompany invoice payments (i.e. via AJAX report)

• Interact with our customers, arranging their international shipments, meeting customer service standards.

• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed and updated in the DLSOP.

• Meet KPI standards, per company procedure.

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Understanding transportation process of all models is a plus

• Hazardous Materials certification (preferred)

• Good computer skills (e.g., MS Excel, MS Word)

• Fluent in English

• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience

• Meet company standards of 52 hours training per year, including as needed management/leadership training

• Excellent organizational skills, time management skills in addition to a professional manner

• Positive and willing to help attitude

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Expected Salary: $25 - $32/hour

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.