Global Support Analyst
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
What You Will Do
The role of the Global Support Analyst is to Support our Internal Clients - Resources, Suppliers, Client Managers with their inquiries over Phone, Chat and E-mail. This position supports the success by adding a value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high-quality work. This Global Support Analyst position requires responsibility for end user support to proprietary applications and systems.
Provide support to internal and external users via phone, email, and chat.Create, update, and actively manage support tickets through to resolution.Identify opportunities to streamline business operations and recommend process improvements.Mentor and train new Global Support team members.
Sense of urgency and ability to escalate system outages to Global Support Management
Must Maintain Confidential Information and Follow Procedures for Work processing
Adherence to schedules due to live support environment
Reception tasks like welcoming visitors, receive packages and taking phone calls
What You Will Need
Excellent English and Dutch communication skills (Written & Verbal)
Strong user-facing, customer service, communication
Demonstrates a high level of professionalism and strong work ethic
Good problem-solving, troubleshooting, and analytical skills
Proficient with Microsoft Office – Excel, Word, Outlook and Internet
What Magnit Will Offer You
At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package.
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.