Global Website Operations Specialist

工作說明

1. Receive and organize website requests and operational issues from country markets, ensuring that all required information is complete.
2. Categorize, assign, track, and close requests in accordance with established processes.
3. Facilitate communication and collaboration between Market teams and PM, UX/UI, Development, Data, and other relevant functions.
4. Conduct basic checks on website content, functionality, brand consistency, and accessibility.
Maintain SOPs, the knowledge base, request records, and operational reports.
5. Proactively identify risks, blockers, and recurring issues, and escalate them to the manager when appropriate.
6. Participate in website process improvement, quality monitoring, automation, and AI-related initiatives.

需求條件

1. 3+ years of experience in website operations, website projects, CMS platforms, or digital platform management.
2. Good understanding of website requirements, design, development, testing, launch, and ongoing operations.
3. Basic knowledge of UX/UI, CMS platforms, SEO, website accessibility, and brand guidelines.
4. Strong capabilities in requirement organization, progress tracking, problem analysis, and cross-functional communication.
5. Fluent in English, with the ability to participate in regular global meetings and manage written communications.
6. Experience working with multi-country, multilingual, or brand websites is preferred.
7. Enthusiastic about generative AI and able to apply it effectively in daily work.
8. Interest in or hands-on experience with AI agents, automation, or no-code/low-code tools is preferred.