Golf House Supervisor

SUMMARY

Serves golf course guests food and beverage items in a prompt, professional and courteous manner.

Assists the department manager with training, development and implementing customer service

standards.

Duties/Responsibilities:

• Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.

• Ensures that food and beverage items are replenished on the cart and in the snack bar as needed to meet demand.
• Assists Clubhouse Manager with menu design and content.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Ensures efficient service to golfers.
• Resolves issues, customer questions or concerns regarding any menu or cart item.
• Upholds quality standards.
• Communicates escalated guest concerns or comments immediately to the Club House Manager.
• Implements and maintains cash handling and cost control procedures. Understands POS programming and sales functions.
• Implements opening, closing, prep and cleaning checklists.
• Implements processes and procedures for ensuring proper cart maintenance. Communicates with maintenance department or department manager when carts need to be repaired or serviced.
• Ensures established standards for greeting, cocktail service, food delivery and general service techniques are followed.
• Ensures compliance with alcohol service regulations.
• Incorporates safe work practices in job performance.
• Maintains up-to-date knowledge of applicable state liquor laws and standard operating procedures provided by management.
• Maintains established sanitation standards for the department.
• Assists manager in communicating any changes or new policies and procedures to the department personnel.
• Maintains flexibility to take on new and different tasks as directed by the Department Manager.