Golf Pro Shop Customer Service Representative

The Wilmette Park District offers Summer Short-term staff the following benefits: Individual Seasonal Beach and Pool Pass, One (1) parking decal for Gillson Beach (over 16 years of age only), Individual Center Fitness Club Membership for June – August the current year of employment.

Job Summary: Under the supervision of the General Manager, the Golf Customer Service Representative is responsible for selling pro shop items, collecting fees, and registering golfers.

Supervisory Responsibilities:

• None

Essential Duties/Responsibilities:

• Actively support the agency's risk management protocol that will effectively control and reduce accidents

• Promptly report all unsafe actions, practices, or conditions to the immediate supervisor

• Obey the practical safety rules, regulations, and procedures established by the Safety Committee, and attend and participate in required safety training.

• Perform other related duties as assigned, based on agency needs

• Answer telephone, record incoming calls, and take starting time reservations

• Register players and assign them their tee time, making sure all golfers check-in

• Collect all money for green fees, programs, rental, and pro shop sales. Issue receipts for all transactions

• Maintain general order and cleanliness in the pro shop

• Maintain daily records and reports

• Remain courteous with patrons at all times

• Perform all job tasks within the rules and guidelines of the Park District safety program

• Convey information about the Wilmette Golf Course programs to the public

• Develop positive relationships with participants and patrons

• Attend staff meetings as scheduled

• Work collaboratively with other staff as needed

• Actively contribute to the Park District's sustainability goals

Safety Responsibilities:

• Actively support the safety program that will effectively control and reduce accidents

• Obey all Park District and departmental safety rules, regulations, and procedures established by the Wilmette Park District safety program

• Promptly report all unsafe actions, practices, or conditions to the immediate supervisor

• Attend and participate in required safety training

Required Skills/Abilities (Technology, Mathematical, Language):

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Knowledge of golf terms, rules, and equipment required

• Golf experience preferred

• Understand the fundamentals of golf

• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

• Ability to take initiative and use good judgment in responding to situations that arise

• Ability to take direction and adapt to the work environment

Education and/or Experience:

• Must be 18 years of age or older

Physical Requirements/Work Environment:

• Must be able to sit or stand for long periods, stoop, bend, and kneel

• May spend time indoors, in a controlled environment, and outdoors in an uncontrolled environment

• Must be able to lift up to 50 pounds

• Exposure to cleaning and disinfecting supplies

Required Certificates/Licenses/Registrations:

• None