GOLF SNACK BAR CASHIER

Summary:

Eagle Falls Golf Course Snack Bar Cashier/Attendant are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. The attendant/cashier is generally the first employee that guests encounter when entering the snack bar so it is imperative that they greet all guests with a warm/genuine smile and welcome. Snack Bar restaurant employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.

Essential Duties and Responsibilities include:

• Provides fast, friendly, professional and responsive customer service to snack bar guests and golf course staff.
• Engages in friendly conversations with guests whenever possible using the 10/5 rule: 10 feet-make eye contact and smile, 5 feet-greet and speak to guest.
• Provides personalized service and uses guest’s name whenever possible.
• Greets each guest with a warm smile and welcome as they enter the restaurant.
• Operates a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Resolves service issues according to service standards.
• Recognizes Diamond and Emerald Players and relays that information to other snack bar team members and management to ensure they receive the appropriate service.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
• Delivers food items to seated guests tableside when required/practical and follows up within 4 minutes to determine level of guest satisfaction.
• Contacts appropriate food & beverage management in an acceptable time frame when there is a customer service issue that needs to be resolved
• Responsible for bussing, cleaning and setting tables as well as keeping the interior and outside surrounding areas of the Snack Bar clean, wiped down and free of debris.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Uses suggestive selling techniques to build guest average checks.
• Knows all menu items and can answer any reasonable questions asked by guests with regard to food and beverage products, preparation style, portion sizes, main ingredients, sauce descriptions, etc.
• Monitors all food products and communicates frequently with culinary staff to ensure quality, quantity and freshness of food product at all times.
• Maintains the food items in the Snack Bar keeping all shelves, food display areas, work stations and counters clean, wiped down, sanitized, organized and presentable.
• Stocks all paper goods, condiment dispensers, beverages, food products, back counter areas, service stations and table tops according to established standards and guidelines.
• Assists in other food & beverage outlets as determined/requested by food & beverage management.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.