Golf Team Member

POSITION OVERVIEW
To provide optimal customer service to Members and Guests. Attempt to anticipate and fulfill customer needs in a variety of responsibilities as assigned which may include work in the Cart Barn, Valet, Starting and/or Course Play (Ranger).

Duties and Responsibilities

• Treat all guests and employees with respect. Maintain a friendly appearance; greets guests by name with a smile.
• Ensure clothing is clean, pressed, and in good condition and overall attire and appearance meets dress code requirements.
• Maintains cleanliness of work area.
• Keeps supervisor promptly and fully informed of all problems or unusual matters of significance. Notifies management if replacement is needed.
• Approach all guests at the end of their round and offer to clean their clubs and to assist them in returning their golf carts or carry their golf bags.
• Understanding and knowledgeable of amenities on property. If working the 9th hole cleaning station; while cleaning the guests clubs and spikes, create small talk, actively promote all facility offerings ex: hand guests a breakfast/lunch menu for Harvest restaurant. Must be outgoing and understanding of golf.
• Follow all specified procedures to satisfactorily perform routine daily tasks, including collecting and cleaning range balls; storing, cleaning, and charging golf carts; removing trash from staging areas and parking lot, and to open and close the bag room and golf cart storage area.
• Monitor the cleanliness, order, safety, and aesthetic quality of the property, including all equipment, immediately reporting services needed.
• Participate in the set up and breakdown of golf tournament special events.
• Transport, as needed, golf carts to and from the cart staging and storage areas.
• Advise the supervisor of any customer complaints so they may be professionally resolved.
• Engage in the daily cleaning and repairs/maintenance of the golf cart fleet, ensuring that all records are kept properly.
• Maintain and be responsible for the practice area, keeping range balls picked up by using the range picker in a safe and appropriate manner and cleaning the range balls, as needed/requested.
• Retrieve rental clubs for/from guests and clean clubs after use, including verifying that all clubs are accounted for and stored properly.
• Administer daily play policies both in the role of a starter and a player assistant on the golf course and ensure the pace of play is being followed as requested.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• To practice safe work habits at all times, to avoid injury to self and others, and to comply with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.

SUPPORTIVE FUNCTIONS

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch:

• Participate as team player with all departments.

• Additional duties as necessary and assigned.

PERKS AND DISCOUNTS
Discount packages include: Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!