Governance & Compliance Manager

What you'll do:

As the Governance and Compliance Manager you will be at the heart of the organisation’s assurance efforts.

• Act as the central owner and primary coordinator for all customer audit requests, supplier surveillance reviews, outsourcing due diligence questionnaires, bank/vendor risk assessments, and on-site validation visits by logging, triaging, managing each request from receipt through clarification, evidence gathering, internal approval, submission and closure.
• Coordinate responses with relevant subject-matter owners across Business Units, Finance, Property/HSE, Operations, HR, IT to ensure completeness, consistency, accuracy, confidentiality and alignment with previously approved company positions before release.
• Drive the annual recertification and surveillance calendar for OSPAR and relevant ISO certifications by collaborating with designated control owners to prepare for audits including evidence readiness, auditor engagement, interviews, site activity and corrective-action closure.
• Create and maintain an audit register, certification register, document register, evidence library and findings/action register as part of the Singapore audit and compliance framework.
• Establish standard response templates, an approved answer bank and reusable audit packs to prevent repeated recreation of documents while implementing document ownership standards for audit evidence.
• Monitor overdue actions, expired or soon-to-expire evidence, recurring audit questions, control gaps and inconsistent responses; coordinate root-cause analysis and corrective or preventive action with accountable functional owners.
• Provide regular dashboards to senior management covering audit volume, due dates, on-time completion rates, findings status updates including overdue actions escalation.
• Use trends from customer and certification audits to improve controls processes and audit readiness across the business by identifying areas for continuous improvement.
• Partner with Property/HSE on facility compliance matters including physical security emergency preparedness BCP evidence safety property-related certifications.
• Collaborate with Operations Business Units Finance HR IT Group Information Security on service processes SOPs training records workload/process evidence service performance customer-specific controls financial statements insurance tax revenue concentration pre-employment screening cyber security access controls system controls incident management approved security evidence.

What you bring:

Your proven experience as a Governance and Compliance Manager will enable you to excel in this multifaceted role.

• Diploma or degree in Business Quality Management Risk Compliance Operations Information Management or related discipline is required for this position.
• Typically 5 to 8 years of relevant experience in governance quality assurance compliance customer audits third-party risk ISO management systems or regulated-service operations is expected.
• Demonstrated experience coordinating cross-functional audits preparing defensible written responses supported by controlled evidence is essential.
• Working knowledge of ISO 9001 plus at least one of ISO 14001 or ISO 27001 is necessary; exposure to OSPAR MAS outsourcing due diligence financial-services vendor reviews business continuity or physical security is strongly preferred.
• Internal auditor or lead auditor training for ISO 9001 ISO 27001 or ISO 22301 would be advantageous but not mandatory.
• Strong document control project management writing stakeholder management follow-through skills are vital for success in this role.
• High integrity sound judgement when handling confidential customer employee security financial information is required.
• Comfortable operating as a hands-on individual contributor within a lean organisation without a large compliance team is important.
• Ability to build effective relationships collaborate across functions communicate clearly manage competing priorities deliver results under tight deadlines is highly valued.

What sets this company apart:

This organisation stands out for its unwavering commitment to excellence in governance compliance assurance across all business units in Singapore. Employees enjoy an inclusive supportive environment where their contributions are recognised valued regardless of department or function. The company fosters collaboration transparency open communication enabling individuals like yourself to work closely with diverse teams develop professionally expand their skillsets. Training opportunities knowledge sharing are integral parts of the culture empowering staff to stay current adapt proactively respond effectively to evolving industry standards regulatory requirements. Flexible working arrangements generous benefits further enhance work-life balance making it an attractive place for those seeking stability growth meaningful impact within their roles. The leadership team prioritises integrity ethical conduct providing clear guidance support so employees can focus confidently on delivering high-quality outcomes that protect strengthen organisational reputation.

What's next:

If you are ready to take your career in governance and compliance to new heights apply now for this exciting opportunity!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R22105333 Nur Humaira Binte Jamall Abd Nassir