Governance Specialist - UAE NATIONALS

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

For UAEN Hiring Only:

“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family”

Job Overview:

As a Governance Specialist at Emirates NBD, you will support compliance, operational risk, and day-to-day operational activities across the staff segment. You will work closely with customers, Relationship Managers, compliance teams, branches, PRB centers, and other stakeholders to manage alerts, remediation activities, reporting, and procedural follow-ups in line with approved policies, service expectations, and Emirates NBD standards.

Key Responsibilities:

• Manage compliance alerts, operational tasks, and remediation activities in line with approved policies, procedures, and agreed service timelines.
• Coordinate high-risk customer reviews, thematic reviews, and follow-up actions with Relationship Managers, customers, compliance teams, branches, and PRB centers.
• Maintain accurate and complete customer information while ensuring timely engagement on assigned alerts and remediation matters.
• Prepare and share MIS reports to support tracking, governance, and operational decision-making.
• Escalate exceptions, deviations, or potential risks promptly in line with the delegation matrix.
• Support team projects, procedural updates, and guidance to segment staff where required.
• Uphold Emirates NBD standards, values, and code of conduct while delivering a customer-focused service experience.

Skills and Experience

• UAE National, in line with Emirates NBD’s commitment to developing national talent.
• Bachelor’s degree or relevant qualification in Business Administration, Banking, Finance, Compliance, Risk Management, or a related field is preferred.
• Understanding of banking operations, compliance, operational risk, and policy or procedural requirements.
• Strong attention to detail, organization, and follow-through, with the ability to manage alerts, customer information, and remediation activities accurately.
• Good communication and stakeholder management skills, with a customer-focused and professional approach.
• Good working knowledge of Microsoft Office applications, especially Excel, Word, and Outlook.

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.