GPS Deploy - Associate Implementation Specialist, Service Delivery

Job Description:

• Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications.
• Builds in-depth knowledge of clients' priorities, challenges and initiatives and become a trusted advisor.
• Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities.
• Maintains awareness of all service matters and manage customer during high priority escalations.
• Develops strategic account growth plan along with sales and Global Services SMEs.
• Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.
• Coordinates the activities of technical solution team members to meet contract obligations.
• Provides complex metrics and reporting support to all relevant stakeholders.
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
• Identifies opportunities for growth and innovation Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.
• Education and Experience - Typically requires 2+ years of related experience in a professional role with a Bachelor's degree; or an advanced degree without experience; or equivalent experience.