Graduate IT Systems Support Person – Logistics & Warehouse
About the role
Australasian Mail Services is looking for a Graduate IT Systems & Support Engineer to join our IT team based in Matraville. This is an excellent opportunity for an IT graduate or junior IT professional looking to build broad, practical experience across systems, infrastructure, networking, business applications and warehouse technology. This is not a traditional helpdesk-only role. You will work closely with our warehouse, logistics and transport teams, helping ensure the technology supporting our day-to-day operations is reliable, effective and continuously improving. Reporting to the Head of IT, you will gain exposure to a broad technology environment while learning how IT systems support a fast-moving e-commerce, freight and logistics business.
Key responsibilities
Provide hands-on IT systems and technical support across warehouse and office operations
Troubleshoot issues across Windows environments, networks, applications and end-user devices
Support Microsoft 365, user accounts, permissions and related services
Assist with servers, cloud services and infrastructure monitoring
Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS and DHCP connectivity issues
Support warehouse technology including scanners, label printers and operational systems
Investigate issues affecting warehouse, fulfilment, dispatch and transport operations
Work with internal IT specialists and external vendors to resolve technical issues
Assist with system upgrades, deployments, testing and implementation
Identify recurring problems and opportunities for automation and process improvement
About you
A qualification in Information Technology, Computer Science, Information Systems, Networking or a related discipline
Graduate, internship or early-career experience in IT support, systems, infrastructure or a similar environment
Good knowledge of Windows environments
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, LAN/WAN and Wi-Fi
Basic understanding of servers and infrastructure
Strong troubleshooting and analytical skills
Ability to communicate technical information clearly to non-technical users
Good organisational skills and the ability to manage competing priorities
A willingness to learn and develop across different areas of IT
A practical, hands-on approach and willingness to work directly with operational teams
About us
Australasian Mail Services is a growing e-commerce, freight and logistics business supporting customers across Australia and New Zealand. Technology is central to our operations, from receiving and processing orders through to warehousing, fulfilment, dispatch, carrier integration and shipment tracking. Our Matraville operation provides an excellent environment for an IT graduate who wants to understand not only how technology works, but how it supports a real operational business.