Grant Processing Officer (Claims & Applications Processing / Kakit Bukit / Up to $2800)

Job Responsibilities:

• Process grant applications, disbursements, and claims accurately and in a timely manner
• Check and verify completeness of documents and supporting information
• Maintain proper records and ensure data accuracy in the system
• Follow up on missing or incomplete information from applicants when required

Case Handling

• Handle standard grant cases based on SOPs and guidelines
• Escalate complex or unusual cases to supervisor for review and decision
• Assist in resolving basic applicant queries related to submissions

Operational Support

• Support daily operational workflow and meet assigned KPIs/service standards
• Assist in identifying and reporting issues, errors, or processing delays
• Ensure tasks are completed within turnaround time

Compliance & Documentation

• Follow grant policies, SOPs, and internal control procedures
• Ensure proper documentation and filing of cases for audit purposes
• Maintain data integrity in all processing activities

Systems Usage

• Use grants management systems and tools for processing work
• Update records accurately in system platforms
• Support basic testing or feedback when system updates are introduced

Requirements

• Detail-oriented with good accuracy in data entry and document checking
• Basic Microsoft Office skills (Excel, Word, Outlook)
• Able to work in a fast-paced, structured environment
• Team player with willingness to learn

Employment Details

• Work Days: Monday to Friday
• Work Hours: 8.30am – 6.00pm (Monday - Thursday), 8.30am – 5.30pm (Friday)
• Contract Duration: 2–year contract (Renewable)
• Work Location: Kaki Bukit/ Ubi

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”