Greek- Speaking Player Support Agent-iGaming
About the job
ABOUT THE COMPANY:
Workanova is a managed player support company serving iGaming operators globally. We are not a generic call center. We build dedicated support teams with structured 3-week onboarding, weekly QA coaching, documented escalation paths, and weekly performance reporting. Three consecutive SiGMA nominations for Best Customer Service Provider (2022, 2023, 2024). Belgrade office, 100+ team members, 14+ languages
What You Get at Workanova:
• 3-week structured onboarding before you touch a live ticket
• Weekly QA coaching sessions (not quarterly reviews)
• Clear career path: Agent > Senior Agent > Team Lead > Project Manager
• Work with real iGaming brands (not anonymous clients)
• Documented workflows -- you always know what to do with every ticket type
• SiGMA award-winning operations team
• Belgrade city center office
ABOUT THE JOB:
As a VIP Customer Support Agent, you will be responsible for building and maintaining strong relationships with Greek-speaking VIP players. Your goal is to provide exceptional service, ensure player satisfaction, and drive retention and growth. You will be the point of contact for VIP clients, ensuring their needs are met while identifying opportunities to increase engagement and loyalty.
Main Duties and Responsibilities:
Assist VIP Managers of Greek-speaking VIP players, ensuring top-level customer experience.
Build long-term, trust-based relationships with high-value clients.
Provide tailored solutions and personalized service to maximize player engagement.
Act as the go-to contact for VIP players, addressing inquiries and resolving issues quickly.
Collaborate with internal teams to deliver an exceptional VIP journey.
Handle any additional tasks as assigned by the Head or Director of Department.
Requirements
Native-level Greek and excellent command of English (both spoken and written).
Proven experience in the iGaming / Gambling industry (mandatory).
Strong interpersonal and relationship-building skills.
Excellent communication skills, both written and verbal.
Ability to understand player needs and deliver tailored solutions.
Good organizational and time-management skills.
Analytical mindset with the ability to interpret data and KPIs.
Confidence in using Microsoft Office and CRM tools.
Ability to work under pressure and deliver results in a target-driven environment.
Benefits
We Offer:
Competitive salary with attractive commission structure.
Opportunity to work in a growing international company.
Career development and training opportunities.
Dynamic and supportive team culture.
Private health care plan.
Happy hour.
About Workanova: 100+ team members. 14+ languages. Belgrade city center. Three consecutive SiGMA nominations for Best Customer Service Provider (2022, 2023, 2024). Clients include leading iGaming operators across Europe, LATAM, and Africa. Our teams consistently deliver CSAT 85%+, first response under 30 seconds, and 85% first contact resolution.