Greeter-Security Monitor
Summary
Greets and directs patients and visitors at a healthcare center, assists with check-ins, and monitors security while ensuring confidentiality and smooth patient flow.
PRIMARY PURPOSE:
The Greeter-Security Monitor welcomes and assists patients, their families, and visitors entering the health center. Responds to general questions and inquiries, and forwards non-routine requests to appropriate staff for handling. Assists with general administrative tasks, such as sorting health center directory, departmental mail, delivery logs, and visitation logs. Determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
ESSENTIAL JOB FUNCTIONS:
- Welcomes and greets patients/clients/visitors to health center in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
- Works closely with other roles at the health center to assure patient receives a satisfactory service.
- Understands and is knowledgeable about FoundCare and services.
- Responsible for supporting patient flow and minimizing wait times in lobby.
- Assists the patient through the admitting process with self-check-in process.
- Helps patients answer any concerns and works with Practice Manager to resolve patient’s inquiries.
- Communicates observations of patient’s status to Practice Manager and/or nurse-in-charge.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- The Greeter Security will have the ability to promote a positive and cooperative work environment by communicating problems and workflow issues with Practice Manager and handle conflict in an appropriate manner.
- Other duties as assigned.