GRG - Customer Service Coordinator
Customer Service Coordinator – Broome, Karratha and Tom Price
Principle Objectives
· Provide assistance to Admin/Branch Manager as required
· Process quotes and booked work in conjunction with external consultants process
· Observe company policy in terms of credit provision and prepayment
· Promote Grace services over the phone and assist with sales enquiries
· Andswer the phones and action enquiries as necessary
· Call clients with uplift and delivery times
· Handle and report any customer complaints and claims to Admin Manager
· Process storage and coordinate deliveries ex store for customers
Administration Duties
· Assist with the day to day running and administrative duties
· Scan and upload documents when required
· Process invoices in-line with Perth branch process
· Report all injuries, accidents, incidents, illnesses, hazards and safety problems
· Keep work area clean and tidy
Personal Duties
· Present a professional corporate image
· Willingness to work in a team environment whilst accountable for your own actions
· Demonstrate honesty, courtesy and integrity at all times
· Demonstrate a great work ethic and timely attendance
· Present great time and energy management
· Ability to work under pressure when required
Workplace Health and Safety
· Ensure that you work in a manner that is not harmful to your own health and safety and the health and safety of others
· Cooperate and comply with all Grace Policies and Procedures including but not limited to Workplace Health and Safety, Security, Environment and Quality
General Duties
· Other duties as directed by Senior Management
Scope of Position
· To assist and support both the Management and Sales Teams within the Branch
Measurement of Performance
General Targets
· Accurate and timely completion of all administration duties
· Smooth day to day running of the Branch
· Perceived levels of customer satisfaction
Relevant Documents
· Contract of employment
· Fair Work Information Statement
· Induction pack