Grocery Clerk

JOB SUMMARY: To ensure that displays, coolers, and shelves are clean, neat and fully stocked while providing prompt and responsive customer service. To ensure goods are received, priced and fully stocked according to established procedures.

ESSENTIAL JOB FUNCTIONS:

PURCHASING, STOCKING, AND RECEIVING:

• Learn and stay current with all delivery schedules and ensure that receiving area is prepared for incoming deliveries.
• Ensure deliveries are received promptly and accurately and all products and invoices are routed to the appropriate areas.
• Ensure damaged/or mispicked items are handled using established procedures.
• Learn systems of pricing to ensure stocking efficiency and accurate pricing; be alert to incorrect pricing at all times.
• Be able to follow pricing and stocking guidelines as stated in the grocery department handbook, always striving for accuracy.
• Be familiar with plan for back stock storage and develop systematic knowledge of goods in back stock; alert manager if back stock is not rotated according to department practice.
• Follow guidelines established in grocery department to ensure department is fully stocked at the expected rate.

CUSTOMER SERVICE:

• Respond promptly to calls for assistance with customer needs, especially from cashiers.
• Assist customers with grocery questions and special orders in prompt, friendly manner while continuing high level of productivity in stocking.
• Be clear about regular items out of stock and when they are expected, if possible.
• Study written materials on natural foods nutrition and cooking methods, and develop sufficient knowledge to be answer customers' questions.

MAINTENANCE:

• Maintain receiving, storage and display areas in clean, orderly and efficient condition.
• Take out trash and break down boxes regularly.
• Be alert to condition of customer areas; sweep, mop, clean up spills as needed.
• Participate in regular and thorough cleanings of all work and display areas.