Group Aftersales Manager

Group Aftersales Manager

NEWLY CREATED POSITION

As a result of sustained growth, increasing manufacturer representation, and our continued commitment to investing in our people and customer experience, we are seeking to appoint an additional Group Aftersales Manager to join our senior leadership team.

We are not replacing an existing position. We are creating an additional Group Aftersales Manager role because our aftersales business has grown to the point where we want to provide even greater support to our dealership teams and customers.

If you are passionate about developing people, driving operational excellence and helping teams perform at their very best, this is a rare opportunity to make a genuine impact within one of the UK's most successful family-owned automotive groups.

The continuing growth and success of our aftersales business has created the opportunity to further strengthen our leadership structure.

We are not replacing someone. We are investing in an additional Group Aftersales Manager because we recognise that great teams require great support.

Rather than increasing central administration, we have chosen to invest directly in operational leadership, creating a second Group Aftersales Manager position to work alongside our existing leadership team.

• Provide greater support to our Aftersales Managers, Service Managers and Parts Managers.
  
• Increase the frequency and quality of on-site coaching, development and operational reviews.
  
• Share best practice more effectively across the Group.
  
• Improve consistency in customer experience across all locations.
  
• Accelerate performance improvement initiatives.
  
• Support future growth plans and manufacturer requirements.
  
• Strengthen succession planning and leadership development across our Aftersales teams.
  

This role has been created because we believe that investing in our people is the most effective way to continue improving the experience we deliver to our customers.

You will work closely with Dealer Principals, Aftersales Managers, Service Managers and Parts Managers to drive operational excellence, improve customer satisfaction and maximise business performance.

This is a highly visible, hands-on role focused on developing people, supporting sites and embedding best practice across the business.

You will become a trusted advisor to our operational teams, helping identify opportunities, remove barriers to success and implement sustainable improvements that benefit both our customers and our business.

• Coach, mentor and support Aftersales leadership teams across the Group.
  
• Develop high-performing, engaged and customer-focused departments.
  
• Support succession planning and talent development initiatives.
  
• Identify training requirements and development opportunities.
  
• Foster a culture of accountability, engagement and continuous improvement.
  

• Drive consistency of aftersales processes and standards across all dealerships.
  
• Support sites in achieving departmental objectives and manufacturer targets.
  
• Conduct regular site reviews, operational assessments and performance audits.
  
• Implement and monitor action plans designed to improve performance.
  
• Support the rollout of new technologies, systems and group initiatives.
  

• Analyse site performance and identify opportunities for improvement.
  
• Drive growth in labour sales, gross profit and overall departmental performance.
  
• Improve workshop productivity, efficiency and utilisation.
  
• Increase Vehicle Health Check performance and service retention.
  
• Support improvements in parts sales performance and stock management.
  
• Help sites maximise booking conversion, diary utilisation and customer retention.
  

• Champion a customer-first culture throughout the business.
  
• Drive improvements in customer satisfaction and NPS performance.
  
• Support effective management of customer concerns and escalations.
  
• Ensure a consistent, best-in-class customer journey across every dealership.
  

• Support compliance with manufacturer standards and operational requirements.
  
• Assist dealerships with manufacturer audits and action plans.
  
• Promote adherence to company policies, regulatory requirements and industry best practice.
  

You will have:

• Significant Aftersales leadership experience within the automotive sector.
  
• A proven track record of driving operational and financial performance.
  
• Strong understanding of service, parts and customer experience operations.
  
• Excellent coaching and leadership skills.
  
• Strong commercial awareness and business acumen.
  
• The confidence to challenge constructively and influence positively.
  
• A data-driven approach to performance improvement.
  
• Excellent communication and relationship-building skills.
  
• A willingness to travel across the Group's dealership network.
  

• Group Aftersales Manager
  
• Regional Aftersales Manager
  
• Head of Aftersales
  
• Senior Aftersales Manager
  
• Dealer Principal with a strong Aftersales background
  
• High-performing Service Manager seeking a broader leadership role
  

Fit. Fun. Family. Fearless.

• Competitive salary and bonus package.
  
• Company car.
  
• Pension scheme.
  
• Employee and family vehicle purchase discounts.
  
• Ongoing manufacturer and leadership training.
  
• Career development opportunities.
  
• The chance to influence strategic decision-making.
  
• A key leadership role within a growing and successful automotive group.
  

Opportunities to join D. M. Keith's senior aftersales leadership team are rare.

We are looking for an individual who shares our passion for customer service, people development and continuous improvement, and who wants to play a key role in shaping the next chapter of our aftersales success.

If you are ready to make a real difference, support our teams, enhance our customer experience and help drive the future of Aftersales at D. M. Keith, we would love to hear from you.