Group and Events Manager - Six Senses Crans-Montana
Duties and Responsibilities
Vision and Values
As Group & Events Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Wellness
I will fully embrace, implement, safeguard and market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the sales and marketing functions.
Sustainability
Sustainability is at the core of everything we do at Six Senses. As Group & Events Manager, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings, plus communicated as appropriate to our external audiences.
Operational Ownership
In this role, I will assume full responsibility for the efficient operation of the Sales department to provide exceptional products and services within brand operating standards.
My key role is to drive the right business at the right price to ensure the resort achieves budgeted occupancy, rate and revenue. This includes writing and implementing the marketing plan, contracting, setting sales targets by segment and by client and prospect, undertaking advertising, sales, promotions and publicity initiatives, working with the revenue manager for setting rates, and directing the sales and marketing team.
By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will continually focus on revenue generation and profile building for our resort and spa and for Six Senses. Marketing strategies and tactics will be constantly assessed to remain relevant and effective.
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. In the event of guest or client complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests and clients.
Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by Director of Sales & Marketing.
My scope work includes:
Manage all group and event business from initial inquiry through contracting, planning, execution and post-event follow-up.
Respond to group and event inquiries promptly and convert opportunities into confirmed business.
Prepare proposals, contracts, function sheets and Banquet Event Orders accurately and on time.
Coordinate closely with Sales, Reservations, Revenue, Front Office, F&B and Operations to ensure smooth event delivery.
Maintain strong relationships with clients, agencies, DMCs and event partners.
Conduct site inspections and client meetings as required.
Ensure all group and event details, preferences and requirements are communicated clearly to operational teams.
Monitor group blocks, rooming lists, cut-off dates, deposits, payments and contractual deadlines.
Drive group and event revenue through effective pricing, conversion, upselling and proactive sales efforts.
Maintain accurate group and event information in the relevant systems and CRM.
Proactively identify and develop new group and event business opportunities, follow up on leads and maintain an active sales pipeline.
Monitor competitor activity and market trends within the groups and events segment.
Ensure VIPs and key group contacts receive appropriate recognition and attention, and handle client feedback or service recovery when required.
Prepare regular forecasts, reports and performance updates for the groups and events segment.
Ensure all groups & events are delivered in line with brand standards, contractual commitments and hotel policies
Administration
Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for revenue generation results. The required meetings and briefings are to be attended or conducted, as instructed by the Director of Sales & Marketing.
Quality
Six Senses guidelines and standards of service and operation will be adopted and followed by all Sales & Marketing hosts so that our performance benchmarks are maintained and exceeded. Client service and product issues are promptly addressed.
All activities within the department will be carried out ethically, honestly and within the parameters of local law.
Financial Performance
In this role, I will instill a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. The departmental budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. Forecasting is undertaken on a daily, weekly, monthly, quarterly and annual
basis to ensure budgets are met and exceeded.
People Management
As Group & Events Manager, I am responsible for the management and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.
General
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
Skills and Experience
To execute the position of Group & Events Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality, Marketing, Hotel or Business Management and more than five years’ experience in a senior sales and marketing role.
I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.
In terms of sales and marketing management, I have an intuitive sense for driving business, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost control.
From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.
Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS and CRM platforms. I have an excellent command of written and spoken English with some knowledge of the local language and customs.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.