Group & Events Coordinator

JOIN OUR HISTORIC TOURS OF AMERICA FAMILY at The Old Savannah Distillery

Position Purpose

It is the Group and Event Sales Coordinator’s responsibility to be the liaison between the attractions and group tours/event clients. You develop, market, and increase sales for group tours and our locations as a venue for after-hours events. You must have a high degree of self-motivation and have a good sense of fun and a desire to promote and sell the attractions’ product offerings to group tour clients and the industry counterparts as an event venue with pride and enthusiasm. It is our mission to be the Nation’s Storyteller®.

• Competitive pay and paid training: Starting at $55k + Commission per event
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions
• Evenings, weekends, and holidays may be required based on event schedule. Must be on site for all scheduled events to assist.

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

Start your new Career with Us Today!

*Eligibility requirements may apply

Requirements

Essential Functions

• Develop and nurture strong customer contacts and positive, proactive relationships with the general public and industry counterparts. Solicit new business through cold calls, while maintaining current client list for future marketing campaigns. Pursue new opportunities to advertise in print and digital media to the group tour market. Coordinate visits to industry counterpart with Old Town Trolley Tours of Savannah (OTT-Sav) Sales Department, work as a team in promoting the attractions. Follow up on all leads and inquiries with a personalized letter or email.
• Coordinate booking orders with the Museum Manager, Restaurant Manager, Assistant Manager, and Bar Manager. Maintain the schedule for all group tours, in-school visits, school field trips, and events. When applicable, coordinate trolley transportation and pricing for groups with OTT-Sav Sales Department.
• Develop with input and approval of the Historic Tours of America Marketing Department promotional and event materials; ensure materials are maintained with up-to-date information with final approval of materials from the Museum Director or Restaurant Manager.
• Consult with clients to determine objectives and requirements for events such as weddings, meetings, conferences, conventions, and more. Assist customers with the selection of service providers according to the client’s requirements. Confer with in-house staff and staff of chosen service providers to coordinate details. Inspect event facilities to ensure that they conform to customer requirements.
• Follow up on all events before, during, and after to ensure all information is correct, guest experience is of the highest quality, and resolve any problems that may arise, including, but not limited to, pricing, dates, number of guests, floor plan and sitting, outside service food and beverage vendors, proper staffing in-house and with vendors, entertainment, and customer satisfaction feedback.

Required Skills, Knowledge, and Abilities

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, and sales techniques.
• Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, emails, navigate the internet, managing files and records, and other office procedures and terminology.
• Knowledge of office equipment, practices and systems.
• High degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations.

Qualifications

• Bachelor’s Degree in Arts or Business or equivalent is preferred.
• Group tour planning experience preferred
• Event planning and marketing experience preferred.

Other Requirements

• Must possess Bar card or Equivalent (will train to obtain)
• Must pass pre-employment MVR/background check and substance abuse testing
• Valid GA or SC Driver’s License with acceptable driving record for the past three years.
• Have a passion for helping people and making their Savannah experience a memorable one.