Group IT Service Desk Manager

The Group IT Service Desk Manager is responsible for the Group IT Service Desk function, taking day-to-day ownership of first and second-line support delivery to all K3 Advisory Group business units with the exception of Wealth Management and Business Sales, which are supported separately. Reporting to the Head of Group IT, the role line manages the Principal Support Analysts and Support Analysts, and is responsible for embedding the Service function SOP pack, maintaining coverage across sites,…