Group IT Support Officer
Summary
A hands-on Level 1/Level 2 IT support role at a heavy engineering and manufacturing group in Archerfield, Brisbane, covering Microsoft 365, Entra ID/Active Directory, endpoint and network troubleshooting, plus first-line support for the Epicor Kinetic ERP, with scope to grow into reporting (SSRS, SQL, Power BI) and business systems administration.
About the Role
We are looking for a hands-on Group IT Support Officer to provide day-to-day IT support and systems administration across Jaws Buckets & Attachments and Bard Engineering Group.
Based at our Archerfield operations, this role will suit someone with approximately 1–3 years' IT support experience who is comfortable independently handling Level 1 and routine Level 2 support while continuing to build their capability across business systems, ERP, reporting and systems administration.
This isn't just a helpdesk role. You'll work directly with users across manufacturing, engineering, finance, sales and administration, providing practical IT support while gaining valuable exposure to Epicor Kinetic and broader business systems.
What You'll Be Doing
Providing Level 1 and routine Level 2 user support, troubleshooting and incident resolution
Microsoft 365 administration and user support
Routine Entra ID / Active Directory user administration
Endpoint and device management, workstation configuration and device deployment
Troubleshooting networking, Wi-Fi, connectivity, printers, peripherals, hardware and software
Coordinating hardware and software deployment, replacement and IT asset administration
Managing routine joiner, mover and leaver activities, including accounts, access and devices
Providing first-line support for Epicor Kinetic and other business applications
Maintaining IT documentation, support records, asset information and knowledge-base material
Supporting system testing, upgrades and user acceptance testing
Investigating system and data issues and escalating more complex matters where required
Business Systems & ERP Exposure
A key part of this opportunity is the ability to develop broader business systems capability.
You'll provide first-line and routine Level 2 support across Epicor Kinetic, including user administration, permissions, troubleshooting, data integrity and operational processes covering areas such as:
Sales and purchasing
Inventory
Production and job management
Time and labour
Reporting
Experience with Epicor isn't essential, but it will be highly regarded.
Exposure to SSRS report development, SQL/database interrogation, Epicor Kinetic Application Studio, BAQs, dashboards or Power BI would also be advantageous.
About You
We're looking for someone who has:
Approximately 1–3 years' experience in an IT support, service desk or IT technician role
Practical Level 1 and Level 2 troubleshooting capability
Experience supporting Microsoft 365 environments
Exposure to Entra ID / Active Directory administration
Good hardware, software, endpoint and basic networking knowledge
Strong problem-solving and troubleshooting skills
The ability to communicate confidently with users at different levels of the business
Good organisation, documentation and follow-through
A practical, hands-on approach and willingness to learn
Experience supporting an ERP or business system will be highly regarded, particularly Epicor Kinetic.
Why Join Us?
This is a great opportunity for someone who has established their IT support fundamentals and wants to take the next step in a growing and evolving business.
As the Group continues to grow, so too will our technology, systems and business requirements. This role provides the opportunity to grow with the business, contribute ideas and help identify and implement better ways of working through technology.
You'll gain exposure beyond traditional desktop support, working across IT infrastructure, Microsoft 365, ERP/business systems, reporting, data and process improvement within an established Australian heavy engineering and manufacturing group.
For the right person, there is genuine scope to innovate, broaden the role and progressively develop deeper capability across Epicor, systems configuration, reporting, integration, automation and business process improvement, aligned with the pace and needs of the business.
A competitive salary will be offered, aligned with the successful candidate's skills and experience.
If you're looking for a hands-on IT role where you can develop, contribute and grow alongside the business, we'd like to hear from you.
Only successful applicants will be contacted.
Recruitment agencies need not apply