Group Operations Manager

Chimichanga & Chimis | Singapore

Join one of Singapore’s fastest-growing casual dining groups and play a key leadership role in driving operational excellence across our portfolio of restaurants. Reporting directly to the Chief Executive Officer, the Group Operations Manager will oversee the day-to-day operations of all outlets, ensuring exceptional guest experiences, strong financial performance, and consistent execution of company standards.

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Operational Excellence

* Oversee the daily operations across all Chimichanga Group outlets, ensuring consistency in service, food quality, cleanliness, and brand standards.

* Drive operational excellence by implementing and continuously improving SOPs, systems, and workflows.

* Conduct regular operational audits and restaurant walkthroughs to identify opportunities for improvement.

* Ensure opening, operating, and closing procedures are executed consistently across all outlets.

* Coordinate closely with Kitchen, Bar and Front-of-House teams to ensure smooth daily operations.

* Monitor labour productivity, roster efficiency and manpower deployment to maximise operational performance.

* Work directly with Outlet Managers to achieve operational and financial objectives.

* Lead new outlet openings, operational rollouts and special projects assigned by the CEO.

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Guest Experience

* Champion exceptional hospitality standards across every outlet.

* Ensure every guest enjoys a memorable dining experience from arrival to departure.

* Develop action plans to improve guest satisfaction based on customer feedback and online reviews.

* Resolve complex guest recovery situations professionally and promptly.

* Build relationships with regular guests and corporate partners to drive loyalty and repeat business.

* Continuously identify opportunities to improve the overall guest journey.

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Leadership & People Development

* Lead, coach and develop Outlet Managers and their management teams.

* Conduct regular performance reviews and provide structured coaching and feedback.

* Identify high-potential employees and support succession planning.

* Foster a culture of accountability, teamwork and continuous improvement.

* Ensure all outlets maintain high standards of employee engagement and service excellence.

* Support recruitment, onboarding and training initiatives across the group.

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Financial & Commercial Performance

* Drive outlet profitability through effective cost control and revenue optimisation.

* Analyse sales trends and identify opportunities to increase average spend and guest frequency.

* Monitor labour costs, food cost and beverage cost against budget.

* Review outlet P&Ls and work with managers to implement corrective action plans where required.

* Develop and execute sales-driving initiatives, promotions and local store marketing campaigns.

* Monitor key business metrics including sales, productivity, guest satisfaction and operational KPIs.

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Inventory & Asset Management

* Ensure accurate stock control procedures across all outlets.

* Monitor inventory levels, stock variances, wastage and purchasing practices.

* Conduct regular stock audits and investigate discrepancies.

* Ensure company assets and operational equipment are properly maintained.

* Coordinate preventive maintenance programmes with contractors and suppliers where required.

* Oversee new equipment procurement and replacement planning.

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Compliance, Safety & Risk Management

* Ensure full compliance with Singapore food safety regulations and company policies.

* Maintain compliance with liquor licensing, workplace safety and employment regulations.

* Conduct regular operational, hygiene and safety audits.

* Ensure all outlets consistently achieve high food hygiene standards.

* Investigate operational incidents and implement preventive measures.

* Ensure all employees receive the required operational and safety training.

* Maintain audit readiness across all outlets.

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Business Development & Projects

* Support the CEO in evaluating new business opportunities and expansion projects.

* Assist with new restaurant openings, relocations and renovations.

* Identify operational innovations that improve efficiency and guest experience.

* Support implementation of new technology, POS enhancements and operational systems.

* Collaborate with Marketing on campaigns, partnerships and promotional initiatives to drive revenue.

Job Requirements

Education

* Diploma or Degree in Hospitality Management, Business Management or a related discipline is preferred.

Experience

* Minimum 5 years of multi-unit restaurant management experience.

* Proven experience managing multiple high-volume restaurant operations simultaneously.

* Strong commercial understanding with the ability to analyse financial reports and drive profitability.

* Excellent leadership, coaching and team development skills.

* Strong understanding of food & beverage operations, labour management and inventory control.

* Experience in opening new restaurants or leading operational projects is an advantage.

* Excellent communication, problem-solving and interpersonal skills.

* Ability to thrive in a fast-paced, hands-on environment.

* Flexible to work weekends, public holidays and across multiple locations when required.

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Key Success Measures (KPIs)

* Achievement of sales and profit targets

* Labour cost management

* Food & beverage cost control

* Guest satisfaction scores

* Operational audit compliance

* Staff retention and development

* Hygiene and food safety compliance

* Successful execution of promotions, new initiatives and outlet openings