Group Product Manager Onboarding
You will own and scale the global onboarding experience for merchants and sub-merchants, optimize front-end and API flows for activation and conversion, balance customer experience with risk and regulatory requirements, apply AI and machine learning, and lead a distributed product management team.
Responsibilities
- Set and execute the global onboarding strategy
- Own the front-end experience and API design
- Optimize merchant and sub-merchant onboarding flows
- Improve activation, conversion, and time-to-value
- Use experimentation and data to remove friction
- Partner with Risk, Fraud, Compliance, Legal, and Regulatory teams
- Balance user experience with rigorous controls
- Apply AI and machine learning to onboarding
- Lead, coach, and grow the product management team
Requirements
- 8+ years of product management experience
- 2+ years leading and developing product managers
- Experience launching and evolving complex products across the full lifecycle
- Experience in onboarding, activation, or growth
- Understanding of front-end experiences and core metrics
- Experience in a regulated industry is preferred
- Analytical and data-driven decision-making
- Experience running rigorous experiments
- Hands-on experience using AI tools
- Experience applying AI and machine learning to product experiences
- Ability to influence without direct authority
Benefits
- AI tools for building products and improving team productivity