Group Product Manager, Support
Summary
Leads the product strategy for Pylon’s agentic support platform, coordinating AI-native features that let human agents and AI collaborate on resolving B2B customer issues across channels.
Pylon — the agentic support platform purpose-built for B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers …