Group Sales Account Executive

Summary:
The Group Sales Account Executive at Cosm is primarily responsible for generating new business revenue by selling group tickets. Outreach channels will include their existing network of contacts, cold calling, and incoming leads. Their primary focus will be corporations, schools, youth sports, nonprofits, and meeting planners. Additionally, they will proactively assist in developing future programs that will benefit Cosm's long-term sales goals.

Responsibilities:

Provide superior customer service to clients and prospects for group sales
Generate sales leads through phone and email outreach
Generate leads through previous customer networks if applicable
Complete the booking process from reservation, to invoicing, payment, and package fulfillment
Respond in a timely manner to calls, inquiries, and emails
Maintain comprehensive records and accounting
Develop client relationships to ensure long-term patronage
Manage client-related issues in a calm, professional manner
Up-sell added-value products
Attend networking events and trade shows as needed
Sell tickets through outbound cold call efforts and in-venue appointments
Meet or exceed daily, weekly, monthly, and annual sales goals and expectations
Accurately and diligently maintains track of all customers and prospects through CRM

Experience:

Comfortable with non-traditional hours (Nights, Weekends & Holidays as necessary)
Bachelor’s Degree
1-2 years prior sales experience preferred
Strong communication and interpersonal skills — diplomatic, tactful, and customer-focused with a professional phone manner and ability to interact with a variety of clients
Resourceful, conscientious, and punctual
Entrepreneurial spirit, energetic and outgoing personality with a proactive approach to work
Desire to grow a fruitful career in the venue, attractions, sports, and entertainment
In-office work at the Cosm Hollywood Park venue in Inglewood