Group Sales & Day Visit Coordinator

About Us
Shawnee Mountain is a family-owned ski area with a long tradition of providing welcoming and memorable experiences for our guests. Our employees work closely across departments and share a commitment to providing excellent service to the families, schools, organizations, and groups that visit our mountain.

Position Overview
The Group Sales & Day Visit Coordinator combines group coordination, guest service, and sales outreach to help grow and deliver exceptional group experiences at Shawnee Mountain.
During the preseason months, the position will assist with outreach to previous and prospective group customers. Once the winter season begins, the focus shifts more heavily toward coordinating group visits and serving as a primary point of contact for group leaders.

What You'll Do
• Assist with preseason outreach to previous and prospective group customers through phone calls, emails, networking, and other communication
• Reconnect with previous group customers and help encourage repeat visits
• Identify and develop long-term relationships with schools, scouts, youth organizations, corporate groups, tour operators, community organizations, and other potential group customers
• Respond to group inquiries and help prospective customers understand Shawnee Mountain's group programs and options
• Help identify opportunities to grow existing accounts and develop new group business
• Participate in occasional community events, meetings, trade shows, or promotional activities representing Shawnee Mountain
• Coordinate group reservations, including lift tickets, rentals, lessons, meal vouchers, and other group needs
• Prepare schedules, confirmations, arrival information, and other materials needed for upcoming visits
• Maintain accurate group records, reservation details, payments, and required documentation
• Welcome groups upon arrival and provide friendly, knowledgeable support throughout their time at the mountain
• Work closely with Snowsports, Rentals, Food & Beverage, Ticketing, and other departments to ensure group needs are communicated and coordinated
• Take the lead in planning and coordinating our annual Scout Weekend each March, including registrations, group communication, and on-site coordination
• Assist the Group Sales department with additional projects and responsibilities as needed

Who You Are
• A people person who enjoys building relationships and creating positive guest experiences
• Friendly, outgoing, and comfortable communicating with customers by phone, email, and in person to build relationships
• Highly organized and able to manage multiple groups, deadlines, and details at the same time
• Self-motivated, dependable, and able to follow through on commitments
• Comfortable working independently while also being part of a team
• Able to remain flexible and positive in a fast-paced seasonal environment
• Experience in sales, customer service, hospitality, recreation, tourism, education, or event coordination is preferred
• Available to work weekends and holidays during the winter season is required
• Not afraid of a snowstorm—in fact, you're willing to embrace it with a smile!
• Available to work full time in a seasonal role (September–March)

What Makes This Role Unique
This isn't strictly a sales position, and it isn't simply a desk-based coordination role. You'll have the opportunity to build relationships in the community, help bring new and returning groups to Shawnee Mountain, and then see those visits through from the initial conversation to their day on the mountain.

Perks
• Free ski and snowboard privileges
• Discounts on food and gear
• A supportive, team-oriented work environment