Group Sales & Day Visit Coordinator

Position Overview

Shawnee Mountain is looking for a motivated, outgoing, and relationship-driven individual to join our Group Sales team. This position combines sales outreach, business development, and hands-on guest coordination to help grow and deliver exceptional group experiences.

The Group Sales & Day Visit Coordinator will build relationships with schools, scouts, camps, churches, community organizations, and other groups while also supporting the planning and execution of successful group visits to the mountain.

During the pre-season months (September and October), this role will focus heavily on sales outreach, prospecting, meeting with potential customers, and promoting Shawnee Mountain’s group programs. Once the winter season begins, the focus shifts toward coordinating group visits, supporting guests, and ensuring a seamless experience from reservation through arrival.

What You’ll Do

Sales & Business Development (Primarily September–October)

• Proactively identify and develop relationships with new group customers including schools, youth organizations, scouts, camps, churches, and community groups
• Conduct outreach through phone calls, emails, networking, and in-person visits
• Schedule and lead sales appointments to showcase Shawnee Mountain group programs
• Build strong relationships with current customers and identify opportunities for repeat business
• Represent Shawnee Mountain at community events, trade shows, and promotional activities
• Help achieve seasonal group sales goals by creating new opportunities and growing existing accounts

Group Coordination & Guest Experience

• Serve as the primary point of contact for group leaders from reservation through arrival
• Answer questions and assist groups with planning their visit
• Coordinate lift tickets, rentals, lessons, meal vouchers, and other group needs
• Maintain accurate group information, reservations, and payment details
• Welcome groups upon arrival and provide support throughout their visit
• Work closely with internal departments to ensure an outstanding guest experience
• Take the lead in planning and coordinating Scout Weekend each March