Groups, Meetings & Events Coordinator

What you’ll do…

• Manage an inbox and phone system, answering calls and emails, distributing enquires, ensuring a quick response time & memorable first impression of Ennismore and The Hoxton.
• Keep things running smoothly by supporting our reactive Groups & Events sales team, including implementing and maintaining systems, regular reporting and analysis on revenues and forecasting, processing commissions, and diary management.
• Use our booking system to maintain an up to date database and booking system.
• Build strong relationships with our other teams and external third parties, keeping the guest experience at the heart of everything you do.
• Gain insight and experience managing the booking process by supporting our Groups & Events team as needed
• Get involved with projects across the Hotel working with other teams as required

What we’re looking for…

• Experience working within hospitality or a similar role; you’re looking for an opportunity to take the next step into a career in reactive groups & event sales.
• Someone who is proud of their attention to detail and knows how to stay organised while working at a fast pace.
• You’re confident using systems such as Outlook, Excel, Microsoft word, (experience using OPERA Cloud and Delphi would be an advantage)
• You are fluent in English, both written and spoken. Dutch language skills are an advantage.
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get shit done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in.
• You are available to start as soon as possible.