Grundfos Service Advisor (Sr. Service Engineer - Location Flexible)

The role directly reports to the Service Manager, Taiwan

Your main responsibilities

• Provide technology support to customers and colleagues.
• Execute service tasks with end-to-end optimization in mind.
• Approach service agreements as opportunities to build stronger customer relationships.
• Perform risk assessments for every task.
• Report on all matters related to Safety, Health, and Environment.
• Disassemble, inspect, troubleshoot, repair, replace parts, and reassemble pumps, pump systems, and accessories in field service.
• Advise customers on system shortcomings, prevent potential problems, and propose effective solutions.
• Support your manager by identifying and resolving service and warranty issues, consulting technical support when needed.
• Prepare clear, complete service reports (warranty claims, working hours, QIP, FAS (Failure Analysis System, etc.) and submit them on time.
• Register identified product quality issues in the system.
• Provide installation support and carry out commissioning tasks.
• Execute agreed maintenance services and SLAs under service agreements.
• Share relevant feedback with stakeholders (sales, service sales, operations), including identified leads.
• Prepare input for quoting out-of-warranty repairs.
• Collect installed base information for tracking and improvement.
• Continue learning and development to strengthen hands-on service capabilities.
• Master the use of service tools and equipment.
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers