Grupo QuintoAndar | Gerente de VoC e XP Analytics
- Collaborate with product, operations, and data teams
- Connect dissatisfaction signals to root causes
- Design customer satisfaction research methodology
- Develop analytics quality and deliverables
- Lead voice of customer strategy
- Perform customer pain point analysis
- Plan sampling and survey cadence
- Track satisfaction metrics by customer journey
- Translate insights into operational roadmap
Perks/Benefits:
- Birthday day off
- Childcare support
- Dental insurance
- Extended parental leave
- Free psychological legal and financial support
- Gympass
- Health insurance
- Life insurance
- Meal and food voucher
- Parental support
- Work from home allowance
- Work-from-anywhere program